RETURN & REFUND POLICY

Last updated: June 2026

At Douro Leather, we take pride in the quality of our craftsmanship and want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help.

Returns

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Include all original tags, packaging, and accessories

• Show no signs of wear, damage, or alteration

• Be accompanied by proof of purchase or order confirmation

To initiate a return, please contact us at support@douroleather.eu with your order number and reason for return.

Please do not send items back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.

Return Address

Douro Leather
Avenida Mouzinho de Albuquerque 155
4490-409 Póvoa de Varzim
Porto, Portugal

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery at support@douroleather.eu and include photographs of the issue.

Once reviewed, we will arrange a replacement, exchange, or full refund at no additional cost to you.

Exchanges

We offer exchanges for items that arrive damaged or defective.

If you wish to exchange a product for a different item, style, or color, please contact us before returning the original product. Exchange requests are subject to product availability.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item due to a change of mind or personal preference.

Douro Leather will cover return shipping costs when:

• The item is defective

• The item was damaged during shipping

• An incorrect item was delivered

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Products showing signs of use, wear, or damage caused after delivery

• Items returned without original packaging or proof of purchase

European Union Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your goods without providing a reason, in accordance with applicable EU consumer protection laws.

To exercise this right, please contact support@douroleather.eu before the end of the withdrawal period.

Returned items must be sent back in their original condition and packaging.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 14 business days.

Please note that your bank, credit card provider, or payment service may require additional time to process and post the refund.

If you have not received your refund after 14 business days from approval, please contact us at support@douroleather.eu.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Douro Leather
Avenida Mouzinho de Albuquerque 155
4490-409 Póvoa de Varzim
Porto, Portugal

Email: support@douroleather.eu