Versand
📦 Shipping Policy
Last Updated: June 2026
At Douro Leather, we are committed to delivering your order safely, efficiently, and with care.
🎁 Free Shipping
We offer Free Shipping on all European Union orders over €80.
For orders below €60, shipping costs will be automatically calculated and displayed at checkout before payment.
🛠 Order Processing
All orders are processed within 1–3 business days after payment confirmation.
During busy periods, holidays, or promotional events, processing times may be slightly longer. If there is a significant delay, we will notify you by email.
🌍 Shipping Destinations
We currently ship to:
-
🇵🇹 Portugal
-
🇪🇺 European Union countries
If your country is unavailable during checkout, please contact us at support@douroleather.eu and we will do our best to assist you.
🚚 Estimated Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| Portugal | 2–5 Business Days |
| European Union | 5–10 Business Days |
Please note that delivery times are estimates and may vary depending on carrier services, seasonal demand, and local conditions.
📍 Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your shipment.
⚠️ Shipping Delays
Although we work hard to ensure timely delivery, occasional delays may occur due to:
-
Carrier service disruptions
-
Severe weather conditions
-
Public holidays
-
High seasonal demand
-
Circumstances beyond our reasonable control
We appreciate your patience and understanding.
📦 Lost or Damaged Orders
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
To help us resolve the issue quickly, please include:
-
Your order number
-
A brief description of the issue
-
Photos of the package and product (if applicable)
We will investigate the matter and work towards a suitable solution as quickly as possible.
💬 Contact Us
If you have any questions regarding shipping or delivery, our team will be happy to assist you.
Douro Leather
Avenida Mouzinho de Albuquerque 155
4490-409 Póvoa de Varzim
Porto, Portugal